What This Page Covers and How to Use It
This FAQ is organized around the steps that actually matter when you're managing your account. Payments come first because that's where most questions start — specifically how PayPal, Venmo, and Play+ prepaid cards work inside your wallet, how long a withdrawal sits in review before it clears, and what triggers an identity check. From there, we cover account access: logging in on
mobile, resetting credentials, and switching between the sportsbook and the casino lobby without losing your session. The last section handles edge cases — declined transactions, missing funds, and how to reach our support team when self-service doesn't cut it. Availability depends on state law, so a few answers note which steps apply only to eligible states. Read the question that matches your
situation; each answer is written for the specific step you're on, not a general platform description.
- PayPal
- Venmo
- Play+
- Live chat support